Your Privacy Matters: This Privacy Policy describes how batgee ("we", "us", "our") collects, uses, and protects the personal information you provide when using our Platform. By creating an account or otherwise using batgee, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of the Platform.
batgee is an internationally licensed online betting and casino platform operating at batgee.app. We serve users across Pakistan, providing cricket betting, live casino games, slots, and related entertainment services — all processed in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, batgee is the data controller — meaning we determine the purposes and means of processing your personal information. Our data protection practices are aligned with internationally recognised privacy standards, including those required under our gaming licence.
If you have any questions about this Privacy Policy or how your data is handled, you can reach us at any time via the live chat function on our Platform or by emailing [email protected].
batgee collects personal data in two broad categories: information you provide directly, and information collected automatically during your use of the Platform.
Information you provide directly:
- Full legal name as it appears on your government-issued identity document
- Date of birth (required to verify the 21+ age restriction)
- Residential address in Pakistan (city, postal address)
- Valid mobile number (used for account verification and security alerts)
- Email address (used for account communications and promotional updates where opted in)
- CNIC (Computerised National Identity Card) number and documentary copy, where required for KYC verification
- Payment information: JazzCash or EasyPaisa mobile number, HBL / UBL / Meezan Bank account details, or Visa/Mastercard details — processed securely through our payment partners
- Communication records: messages sent to our support team via live chat or email
Information collected automatically:
- IP address and approximate geolocation derived from it
- Device type, operating system, and browser version
- Session data: pages visited, features used, time spent, click paths
- Cookies and similar tracking technologies (see Section 7)
- Betting and gaming activity logs, including stake amounts, game titles, and transaction timestamps
Financial data handling: batgee does not store full payment card numbers on its own servers. Card and mobile wallet transactions are tokenised and processed by our PCI-DSS compliant payment partners. batgee retains only a masked reference for transaction records.
We collect personal information through the following channels and touchpoints on the batgee Platform:
- Registration form: When you create a batgee account, you submit your name, date of birth, address, contact details, and login credentials.
- KYC verification process: When prompted to complete identity verification (typically prior to first withdrawal), you upload identity documents and provide additional personal details.
- Deposit and withdrawal transactions: When you fund your account or request a payout via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Visa/Mastercard, transactional data is captured.
- Customer support interactions: When you contact batgee's support team via live chat or email, your messages and any personal details you share are recorded.
- Platform usage: As you navigate batgee — browsing odds, placing bets on PSL or international cricket fixtures, spinning slots — our systems automatically log session and activity data.
- Responsible gaming tools: When you set deposit limits, request self-exclusion, or interact with our responsible gaming features, those actions are recorded to ensure they are enforced correctly.
- Cookies and tracking technologies: Cookies placed on your browser during your visit collect behavioural and preference data as described in Section 7.
batgee uses the personal data we collect for the following specific purposes:
| Purpose |
Data Used |
| Account creation & management |
Name, email, mobile number, date of birth, password |
| Age verification (21+ compliance) |
Date of birth, CNIC, identity documents |
| Processing deposits & withdrawals |
Payment details, bank/wallet identifiers, transaction records |
| KYC & AML compliance |
CNIC, address, transaction history, identity documents |
| Fraud prevention & security |
IP address, device data, session logs, transaction patterns |
| Customer support |
Account details, communication history |
| Responsible gaming enforcement |
Betting activity, self-exclusion records, deposit limit settings |
| Marketing communications (opt-in only) |
Email address, betting preferences, location (city) |
| Platform improvement & analytics |
Session data, click paths, device/browser information |
batgee will never use your personal data for a purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
batgee processes your personal data on the following legal grounds, in accordance with internationally recognised data protection principles:
- Contractual necessity: Processing your name, contact details, and payment information is necessary to enter into and perform the contract you have with batgee (i.e., your account agreement and these Terms). Without this data, we cannot provide our services.
- Legal obligation: Processing your CNIC, identity documents, and transaction records is required to comply with our obligations under our international gaming licence, including KYC and anti-money laundering (AML) requirements.
- Legitimate interests: We process session data, IP addresses, and device information to detect fraud, maintain platform security, and improve our services. These legitimate interests do not override your fundamental privacy rights.
- Consent: Where we process your data for marketing communications — such as sending you promotions about PSL betting or new slot titles — we do so only with your explicit, freely given consent. You may withdraw this consent at any time by contacting our support team or updating your account preferences.
You can opt out of marketing communications at any time without affecting your ability to use batgee's core betting and casino services. Your account will remain fully functional even if you withdraw marketing consent.
batgee does not sell, rent, or trade your personal data to third parties for their own commercial use. We share data only in the following limited, controlled circumstances:
- Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners receive the minimum data necessary to execute your transactions securely. All payment partners are bound by PCI-DSS standards and their own privacy obligations.
- KYC & identity verification providers: We use licensed third-party identity verification services to assist with CNIC validation and document verification. These providers are contractually bound to use your data solely for verification purposes.
- Fraud prevention & AML services: Transaction monitoring and fraud detection tools may process your transaction data to identify suspicious activity. Data shared with these services is strictly limited to what is necessary for risk assessment.
- Regulatory & licensing authorities: batgee may be required to disclose user data to the gaming regulatory body that issued our international licence, or to law enforcement agencies acting under lawful authority. We will always seek to limit such disclosures to what is legally required.
- Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how the Platform is used. This data cannot be used to identify individual users.
- IT infrastructure & cloud services: Our Platform is hosted on secure cloud infrastructure. Our hosting partners process data only on our behalf under strict data processing agreements.
All third parties who receive personal data from batgee are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what batgee has specified.
batgee uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. When you first visit batgee.app, you will be presented with our cookie consent notice, through which you can manage your preferences.
We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load balancing cookies. These cannot be disabled without breaking the Platform.
- Functional cookies: Remember your preferences, such as your preferred language, display settings, and last-used payment method, to give you a smoother experience on return visits.
- Analytics cookies: Help us understand how users navigate batgee — which pages are most visited, where users encounter difficulties, and how features are used. This data is aggregated and anonymised.
- Responsible gaming cookies: Track session duration and activity patterns to power our session reminders and reality check features. These are strictly necessary for the responsible gaming tools you have enabled.
You can manage or withdraw your cookie consent at any time through your browser settings or by contacting our support team. Withdrawing consent for non-essential cookies will not affect your ability to use batgee's core services.
batgee does not use third-party advertising cookies or cross-site tracking technologies that would allow external advertisers to profile you across other websites.
batgee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:
- Active account data (name, contact details, preferences): Retained for the lifetime of your account plus 5 years following permanent account closure, in accordance with standard financial record-keeping requirements under our gaming licence.
- KYC documents (CNIC copies, proof of address): Retained for 5 years from the date of last transaction or account closure, whichever is later, as required for AML compliance.
- Transaction records (deposits, withdrawals, betting history): Retained for 7 years from the date of each transaction, in line with international AML record-keeping standards.
- Customer support communications: Retained for 3 years from the date of the last interaction, to allow us to respond to follow-up queries and resolve disputes.
- Session and analytics data: Aggregated session data is retained indefinitely in anonymised form. Raw session logs are deleted after 12 months.
- Marketing consent records: Retained for the duration of your account plus 3 years, to demonstrate compliance with consent requirements.
When personal data is no longer required and the relevant retention period has expired, batgee will securely delete or irreversibly anonymise it.
batgee implements a layered security architecture to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration. Our security measures include:
- Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted in transit.
- AES-256 encryption at rest: Sensitive personal data, including KYC documents and financial identifiers, is encrypted when stored on our servers.
- Access controls: Strict role-based access controls ensure that only authorised batgee staff with a specific operational need can access personal data. All internal access is logged and audited.
- Two-factor authentication (2FA): All batgee staff accounts and administrative systems require multi-factor authentication. Users are also encouraged to enable 2FA on their own accounts.
- Regular security audits: batgee commissions periodic penetration tests and security audits of its Platform infrastructure.
- Incident response plan: In the event of a data breach, batgee has a documented incident response procedure. Affected users will be notified within 72 hours of a confirmed breach that poses a risk to their personal data.
Your responsibility: While batgee takes comprehensive steps to protect your data, you also play a role. Keep your password strong and unique, do not share your login credentials, and contact our support team immediately if you suspect unauthorised access to your account.
As a batgee user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days of receiving your request.
Right of Access
Request a copy of all personal data batgee holds about you, along with details of how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
Right to Portability
Request a machine-readable export of the personal data you provided to batgee, to transfer to another service if you choose.
Right to Object
Object to processing of your data based on legitimate interests, including direct marketing. Objections to marketing will be actioned immediately.
Please note that certain rights — particularly the right to erasure — may be limited where batgee is required to retain data to comply with legal obligations under our gaming licence, such as KYC and AML record-keeping requirements.
batgee's services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration process, and KYC procedures are used to confirm age where required.
If batgee becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, return any deposited funds to the verified payment source, and permanently delete all associated personal data from our systems.
If you believe a minor has registered on batgee, please report this immediately to our support team via live chat or at [email protected]. We take underage gambling extremely seriously and will investigate all such reports promptly.
21+ Only: batgee is committed to preventing underage gambling. We use automated age verification checks and manual document review as part of our multi-layered approach to keeping minors off the Platform.
The batgee Platform may contain references to third-party services, such as our licensed payment partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank). Once you leave batgee.app and navigate to a third-party website or app, this Privacy Policy no longer applies.
batgee is not responsible for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any external platforms you interact with, particularly your chosen payment provider, before sharing personal data with them.
batgee reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, we will notify registered users via email to their registered address, or by displaying a prominent notice on the Platform, at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the current version came into force. We recommend reviewing this Privacy Policy periodically. Your continued use of batgee following the effective date of any updated Policy constitutes your acceptance of the changes.
Archived versions of previous Privacy Policies are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way batgee handles your personal data, please get in touch through the following channels:
- Live Chat: Available 24/7 on every page of batgee.app. This is the quickest way to reach our support team for privacy-related queries.
- Email: [email protected] — we aim to respond to all data-related requests within 30 days.
When submitting a data rights request, please include your registered account username and a clear description of your request. For identity verification purposes, we may ask you to confirm additional details before processing your request.
Our support team handles all privacy queries with discretion. Communications relating to data subject rights requests are treated as confidential and are handled by our designated data protection team.